SAMSUNG Tab A9 4 GB RAM 64 GB ROM With Adapter
By XYLEMProduct Description
- 4 GB RAM | 64 GB ROM
- 22.1 cm (8.7 Inch) WQXGA Display
- 8 MP Primary Camera | 2 MP Front
- Android 12 | Battery: 5100 mAH Lithium Ion
- Voice Call (Single Sim)
- Processor: Meditek MT8781 (G99)
- Ideal Usage: Reading and Browsing
- LOCKED TABLET WITH HELP OF SAMSUNG KNOX
FAQ
- Who is responsible for hardware [ Samsung tablet ] ?
The Xylem team will not be responsible for any hardware-related issues. For any physical or technical problems, students are advised to contact the official Samsung service center or customer support directly. Xylem Will be responsible for only App related issues.
- What are the key hardware specs?
8.7-inch TFT LCD display (800 × 1340 px, 60 Hz) Helio G99 octa-core CPU (2 × 2.2 GHz + 6 × 2.0 GHz), Mali‑G57 MC2 GPU 4 GB RAM, 64 GB internal storage, microSD support up to 1 TB 8 MP rear + 2 MP front camera, 5100 mAh battery, USB‑C with adapter
- What should I do if the tablet doesn’t turn on?
Charge the device for at least 30 minutes, then hold the power button for 10–15 seconds. If it still doesn’t turn on, please contact Samsung support.
- My battery is draining quickly. What can I do?
Reduce screen brightness
- Who should I contact for device repair or replacement?
All hardware-related issues—such as screen damage, charging port failure, or internal malfunction—must be addressed directly with Samsung service centers. Xylem will not be responsible for any repair, servicing, or warranty claims.
- The device is heating up or lagging. Is this normal
Some heating is normal during charging or intensive use. Frequent lag may require closing unused apps or restarting. Persistent issues should be reported to Samsung support.
- Is there any Refund policy for Samsung tablets ?
No, there is no refund for Samsung Tablet.
- Can I use other apps on the tablet?
No, the Samsung device is secured with Samsung Knox, which means you will not be able to access or install any other applications apart from the Xylem application and a few essential system settings. This restriction is in place to ensure the tablet is used strictly for learning purposes. If you wish to unlock the device for broader use, please raise a ticket through the ‘Contact Us’ section. The team will review your request and respond within 24 to 48 hours.
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• To check the status of your order, refer to the "My Orders" section.
• Shipping Policy -
XYLEM is committed to delivering your order within the fastest time frame while ensuring the highest quality packaging. All orders are shipped within a week’s time and are mostly delivered within 4–5 working days from the date of dispatch. But if the delivery address belongs to a remote location or in situations of strikes, natural disasters, inclement weather, governmental acts, or any other situation beyond our reasonable control, the delivery might be delayed. We ship throughout the week, except for public holidays, government-enforced lockdowns, or any other situation that can prevent delivery operations. . To ensure that your order reaches you in good condition, in the shortest span of time, we ship through industry leaders in logistics services.
Is there any delivery charge involved?
Delivery charges will depend on the cart value and vary from location to location.
How long does it take for an order to arrive?
The delivery might take anywhere from 15 to 20 days, maximum.
What communications are sent to students?
Our customers will receive communications regarding their order through our logistics partners.
What if I receive the product in damaged condition?
The customer can reach out to their mentors or call us at the helpline number. We verify the details and proceed with the replacement policy.
What is your Return policy?
You can initiate a Return request in case you receive a damaged, defective, wrong product or a product with a missing accessory or find it unsatisfactory.
The “Return request” must be raised within 48 hours of delivery, in case you need to return your product.
How do I raise a “Return ” request for my order items?
Once the order has been delivered, you can raise a replacement request from the “My Orders” section under the main menu of the App/Website.
Why did my bank account transfer request fail?
This happens very rarely, it may be due to Incorrect account details. In case the issue still persists, please reach out to us at support@xylemlearning.com with alternate bank details.
Do I have to return the whole order?
Not at all! You do not need to return the whole order. Just return the order item you don’t want.
What should I do if I miss my return pickup?
We will try to attempt picking your order thrice; each attempt on a consecutive day. So if you have missed it please do not worry, we will try to make an attempt again. If you have missed it three times then it will be closed by us. If you face any issues, kindly contact support@xylemlearning.com.
Can I initiate refund ?
No, as of now there is no refund policy for xylem store.