• To check the status of your order, refer to the "My Orders" section.

• Shipping Policy -

XYLEM is committed to delivering your order within the fastest time frame while ensuring the highest quality packaging. All orders are shipped within a week’s time and are mostly delivered within 4–5 working days from the date of dispatch. But if the delivery address belongs to a remote location or in situations of strikes, natural disasters, inclement weather, governmental acts, or any other situation beyond our reasonable control, the delivery might be delayed. We ship throughout the week, except for public holidays, government-enforced lockdowns, or any other situation that can prevent delivery operations. . To ensure that your order reaches you in good condition, in the shortest span of time, we ship through industry leaders in logistics services.

Is there any delivery charge involved?

Delivery charges will depend on the cart value and vary from location to location.

How long does it take for an order to arrive?

The delivery might take anywhere from 15 to 20 days, maximum.

What communications are sent to students?

Our customers will receive communications regarding their order through our logistics partners.

What if I receive the product in damaged condition?

The customer can reach out to their mentors or call us at the helpline number. We verify the details and proceed with the replacement policy.

• What is your Return policy?

  You can initiate a Return request in case you receive a damaged, defective, wrong product or a product with a missing accessory or find it unsatisfactory.

  The “Return request” must be raised within 48 hours of delivery, in case you need to return your product.

• How do I raise a “Return ” request for my order items?

  Once the order has been delivered, you can raise a replacement request from the “My Orders” section under the main menu of the App/Website.

• Why did my bank account transfer request fail?

  This happens very rarely, it may be due to Incorrect account details. In case the issue still persists, please reach out to us at support@xylemlearning.com with alternate bank details.

• Do I have to return the whole order?

  Not at all! You do not need to return the whole order. Just return the order item you don’t want.

• What should I do if I miss my return pickup?

  We will try to attempt picking your order thrice; each attempt on a consecutive day. So if you have missed it please do not worry, we will try to make an attempt again. If you have missed it three times then it will be closed by us. If you face any issues, kindly contact support@xylemlearning.com.

• Can I initiate refund ?

  No, as of now there is no refund policy for xylem store.